Welcome to the Prontus FAQ page. Here, you'll find answers to common questions about our bespoke payroll, bookkeeping, and HR services. If you need further assistance, please don't hesitate to contact us.

General Questions

What services does Prontus offer?

Prontus provides tailored solutions in three key areas:

• Bookkeeping: Digital bookkeeping setup, reconciliations, invoicing, VAT record maintenance, credit control, and more.

• Payroll: Weekly, fortnightly, or monthly payroll processing, RTI submissions to HMRC, payslip generation, pension auto-enrolment, and statutory payments management.

• HR Services: Recruitment strategy, onboarding processes, policy creation, employment law guidance, and staff development planning.

Who can benefit from Prontus services?

Our services are ideal for sole traders, small to medium-sized businesses, and startups across North Wales, Chester, and beyond. We work with clients from various industries, including consultancy and retail.

How do I get started with Prontus?

Begin with a free 30-minute Zoom consultation to discuss your needs. Following this, we'll guide you through our Customer Due Diligence (CDD) process, provide a Letter of Engagement outlining our services, and then proceed with an initial overview of your accounts.

Bookkeeping Services

What bookkeeping services do you offer?

We offer:

• Catch Up Bookkeeping: Assistance with overdue invoices, supplier payments, and account reconciliations.

• Regular Bookkeeping: Ongoing support with invoicing, credit control, and financial reporting.

• Project/Grant/Event Bookkeeping: Specialized services for managing event budgets and ensuring financial compliance.

Which accounting software do you support?

We are Xero Pro Certified and also work with QuickBooks, Sage, and other digital accounting platforms.

Payroll Services

Why should I outsource my payroll to Prontus?

Outsourcing payroll to Prontus ensures accuracy, compliance, and timely processing. We handle complex tasks like statutory sick pay, maternity/paternity pay, and pension contributions, allowing you to focus on growing your business.

What payroll features do you provide?

Our payroll services include:

• Secure, cloud-based processing using BrightPay software.

• HMRC RTI submissions.

• Pension auto-enrolment and contributions.

• Payslip generation and distribution.

• Annual leave and sickness record maintenance.

HR Services

What HR support does Prontus offer?

Our HR services include:

• Recruitment strategy and support.

• Onboarding processes.

• Creation and review of workplace policies.

• Guidance on employment law and regulatory compliance.

• Training and staff development planning.

How do I know my business is in safe hands with Prontus?

Your business is protected and supported by Prontus’s commitment to professionalism and quality. We are fully insured and supervised by the Institute of Accountants and Bookkeepers (IAB) — you can learn more about them at iab.org.uk. Additionally, our team is qualified and experienced, providing you with reliable and expert bookkeeping, payroll, and HR services you can trust.

Contact Information

Email: hello@prontus.co.uk

Phone: 01492 702908

Address: 16 Trinity Square, Llandudno, LL30 2RB

If you have any other questions or need further information, please don't hesitate to reach out. We're here to help you manage money and people better.