Welcome to the Prontus FAQ page. Here, you'll find answers to common questions about our bespoke payroll, bookkeeping, and HR services. If you need further assistance, please don't hesitate to contact us.

General Questions

What services does Prontus offer?

Prontus provides tailored solutions in three key areas:

• Bookkeeping: Digital bookkeeping setup, reconciliations, invoicing, VAT record maintenance, credit control, and more.

• Payroll: Weekly, fortnightly, or monthly payroll processing, RTI submissions to HMRC, payslip generation, pension auto-enrolment, and statutory payments management.

• HR Services: Recruitment strategy, onboarding processes, policy creation, employment law guidance, and staff development planning.

Who can benefit from Prontus services?

Our services are ideal for sole traders, small to medium-sized businesses, and startups across North Wales, Chester, and beyond. We work with clients from various industries, including consultancy and retail.

How do I get started with Prontus?

Begin with a free 30-minute Zoom consultation to discuss your needs. Following this, we'll guide you through our Customer Due Diligence (CDD) process, provide a Letter of Engagement outlining our services, and then proceed with an initial overview of your accounts.

Bookkeeping Services

What bookkeeping services do you offer?

We offer:

• Catch Up Bookkeeping: Assistance with overdue invoices, supplier payments, and account reconciliations.

• Regular Bookkeeping: Ongoing support with invoicing, credit control, and financial reporting.

• Project/Grant/Event Bookkeeping: Specialized services for managing event budgets and ensuring financial compliance.

Which accounting software do you support?

We are Xero Pro Certified and also work with QuickBooks, Sage, and other digital accounting platforms.

Why should I outsource my bookkeeping?

Outsourcing saves you time, keeps your records accurate, reduces errors, and ensures everything is prepared correctly for VAT, tax returns, and year-end accounting. It also gives you clearer insight into your financial performance.

Do I need bookkeeping if I already have an accountant?

Yes — bookkeeping and accounting are different. Your accountant handles tax returns and high-level financial advice. We handle the day-to-day financial records they rely on. Good bookkeeping makes your accountant’s job easier and often lowers your fees.

Can you help me move from spreadsheets to cloud accounting?

Absolutely. We can set up your software, move your data, and train you to use your new system confidently.

What software do you use?

We work with Xero, QuickBooks, FreeAgent, and Sage. If you’re unsure which is best, we’ll recommend the right solution for your business.

Can you catch up on months of missed bookkeeping?

Yes! We specialise in sorting out messy, incomplete, or backlogged bookkeeping. No judgement — just fast, accurate clean-up.

Do you offer VAT support?

Yes. We prepare VAT-ready figures, check accuracy, reconcile your accounts and assist with VAT queries or issues.

How often will my bookkeeping be updated?

We offer weekly, monthly, or quarterly bookkeeping depending on your needs. Most businesses choose monthly for regular clarity.

How do I send receipts and invoices to you?

You can upload them via your cloud software, email them, or use our digital tools to scan and submit receipts instantly.

Is my financial information secure?

Yes. We use secure cloud systems with strong encryption and follow full GDPR compliance.

How much does bookkeeping cost?

Pricing depends on transaction volume, software needs, and how often your books are updated. We offer affordable packages with fixed monthly fees.

Payroll Services

Why should I outsource my payroll to Prontus?

Outsourcing payroll to Prontus ensures accuracy, compliance, and timely processing. We handle complex tasks like statutory sick pay, maternity/paternity pay, and pension contributions, allowing you to focus on growing your business.

Why should I outsource my payroll?

Outsourcing your payroll saves time, reduces errors, and ensures full HMRC compliance. It removes the stress of calculations, deadlines, and legislation changes — freeing you to focus on running your business instead of managing admin.

Will I still have control over my payroll if Prontus manages it?

Yes. You keep complete control over your employees, pay decisions, and approval of payroll. We simply handle the processing, reporting, compliance, and admin so everything runs smoothly.

How secure is my payroll information?

We use secure, encrypted payroll systems that comply with GDPR and industry regulations. Your data is handled with strict confidentiality and stored safely at all times.

How quickly can you take over my payroll?

Most businesses can be fully onboarded within a few working days. We migrate your data, verify employee information, and run a parallel check to ensure accuracy before your first live payroll.

What happens if I need to add or remove an employee?

Just send us the details and we handle everything — HMRC starter forms for new employees, P45s for leavers, updates to pension schemes, and accurate processing of pay changes.

Do you manage pensions and auto-enrolment?

Yes. We handle everything from employee assessments and setting up the pension scheme to uploading pension files and dealing with opt-ins, opt-outs, and postponements.

What if HMRC contacts me with a payroll question?

Don’t worry — we help handle HMRC queries on your behalf. Our team ensures all submissions are accurate, up to date, and compliant so issues are resolved quickly.

Can you handle statutory payments (SMP, SSP, SPP, etc.)?

Absolutely. We calculate and process maternity pay, paternity pay, sick pay, adoption pay, and all other statutory entitlements in line with current HMRC rules.

How often can payroll be processed? Weekly? Monthly?

We offer payroll processing weekly, fortnightly, four-weekly, or monthly — whatever suits your business and staff structure.

How much does outsourced payroll cost?

Pricing depends on staff numbers, pay frequency, and any additional needs such as pension uploads or CIS. We offer affordable, transparent packages with no long-term contracts.

HR Services

What HR support does Prontus offer?

Our HR services include:

• Recruitment strategy and support.

• Onboarding processes.

• Creation and review of workplace policies.

• Guidance on employment law and regulatory compliance.

• Training and staff development planning.

How do I know my business is in safe hands with Prontus?

Prontus operates to the highest professional standards. We are fully insured and regulated by the Institute of Accountants and Bookkeepers (IAB), giving you complete confidence in the quality of our work. With a highly trained and experienced team, your bookkeeping, payroll, and HR responsibilities are handled with expertise, precision, and full compliance.

Contact Information

Email: hello@prontus.co.uk

Phone: 01492 702908

Address: 16 Trinity Square, Llandudno, LL30 2RB

If you have any other questions or need further information, please don't hesitate to reach out. We're here to help you manage money and people better.